ORDER, PRE-ORDER AND SHIPPING STATUS |
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This page started as a way to update customers on what's going on with specific pre-orders. Have we received the product, when will they ship etc. As we get a pretty constant stream of emails asking that, an immediate auto-reply is sent with a link to this page. This page will act in lieu of us needing to write constant and time consuming individual responses to the same questions repeatedly, which actually takes time away from the very thing you want to know about - packing and shipping orders. So, assuming an update regarding what you're asking about already exists on this page, the email auto-reply with the link here will be the only response sent in those cases. We recommend, once you're aware of this page's existence, that you check here first going forward before emailing / messaging us as if the answer is already here in some form, there isn't going to be more information we can give you. We do not predict or give estimates about when individual orders will ship, because many factors contribute to that and it may turn out to be wrong. WHATEVER IT SAYS HERE IS THE MOST UP TO DATE INFORMATION, AND MESSAGING US WILL NOT YIELD ANY ADDITIONAL ORDER SPECIFIC ANSWERS. Keep in mind there are only TWO people who work at 20 Buck Spin. Not just for order fulfillment but two people total. Thanks. PS: If you do find you still need to email us for something not addressed here, please strike a well-mannered tone to your message - the best way to ensure we reply. Entitled attitudes and bitchiness will be ignored. Nobody got time for that bullshit.
CURRENT ORDER / PRE-ORDER SHIPPING UPDATES:
MONDAY AUGUST 19TH: We have finally managed to connect with our developer and get the download delivery problem fixed. Let's hope it stays that way.
FRIDAY AUGUST 9TH: We started shipping FULCI pre-orders early last week and have got through a lot, but as of today there's still several hundred to get through - mostly the orders with shirts. We only received the shirts 2 days ago so have begun working through them but there's more to do. All in all all FULCI pre-orders will likely be shipped by the end of next week if not sooner. On another note: our automated system to send download codes out is busted, and has been for weeks. Unfortunately the app developer has gone MIA and no longer responds to requests for assistance. It's quite possible he simply died or something as this is a pretty rare scenario. So we're in the awful position of having to find another app and there pretty much aren't any that need to do all the things we need from such a delivery system. So either we'll find a solution soon which we're trying to do and spending way too much time doing, or we may end DL codes through the site altogether, and if it's important to you you can always buy our stuff via Bandcamp... Another possible situation is what we had before, not Bandcamp DLs but our own downloadable files. Stay tuned... And PS, a lot of people are emailing about downloads naturally. There's a more brief auto-reply explanation about the situation. For now that will be the only reply until we have some updated news on the situation. We just don't have time to reply to each download inquiry individually, sorry.
Also international buyers especially: BUY INSURANCE. We do not make good on lost / damaged in transit items unless you buy insurance and with this order volume it's bound to happen on a few. |